Privacy Policy

Introduction

At Upstate AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

We are committed to protecting your privacy and ensuring transparency about our data practices. If you have any questions about this policy, please contact us at contact@up-state-ai.com.

Information We Collect

Currently, our website is primarily a static informational site. However, we may collect limited personal information in the following situations:

• Contact Form Submissions: If you submit our contact form, we collect your name, email address, and message content.
• Booking/Scheduling Data: If you use our scheduling tools (e.g., Calendly integration), we collect information necessary to book consultations.
• Cookies & Usage Data: We collect limited analytics data to understand how visitors use our site.

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. We implement a cookie consent banner that allows you to choose your preferences. These may include:

• Essential Cookies: Required for basic site functionality (automatically accepted).
• Analytics Cookies: Help us understand site usage patterns (optional, via Google Analytics).
• Third-Party Cookies: From embedded services like Calendly (optional).

You can manage your cookie preferences at any time through the cookie settings banner on our site.

Third-Party Services

We may use the following third-party services, which have their own privacy policies:

• Google Analytics: For website analytics and usage tracking. Google processes data according to their Privacy Policy.
• Calendly: For scheduling and booking functionality. Calendly processes your data according to their Privacy Policy.

We encourage you to review the privacy policies of these services to understand how they use your data.

How We Use Your Information

When you provide personal information, we may use it to:

• Respond to your inquiries and provide customer support.
• Schedule and manage consultations or bookings.
• Analyze website usage to improve our services and user experience.
• Send occasional updates about our services (only if you consent).
• Comply with legal obligations.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are typically retained for 1-2 years unless you request deletion. Booking data is retained according to our scheduling service's retention policy.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct inaccurate data.
• Right to Deletion: You can request that we delete your personal information, subject to legal requirements.
• Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at contact@up-state-ai.com.

New York State Compliance

Upstate AI is based in New York State and complies with applicable New York state privacy laws and regulations. We follow industry best practices for data protection and privacy compliance.

California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and shared.
• The right to access, delete, and correct your personal information.
• The right to opt-out of certain data processing activities.
• The right to non-discrimination for exercising your CCPA rights.

To submit a request, please contact us at contact@up-state-ai.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website indicates your acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact: